캐나다 디스플레이 솔루션 기업 - Lead Field Application Engineer

글로벌 영상/프로젝션 솔루션 기업의 기술 담당 포지션으로, 고객사 대상 제품 설치, 기술 지원 및 데모를 수행하며 영업과 협업하는 기술 기반 역할입니다.

 

•Deliver technical training and product demonstrations to customers, ensuring effective installation, operation, maintenance, and troubleshooting of Christie products.

•Oversee and coordinate technical on-site or remote activities, serving as the primary escalation point for complex issues and ensuring decisions align with established procedures.

•Provide advanced technical support through pre- and post-sales activities, resolving issues promptly, implementing interim solutions when needed and escalating unresolved problems.

•Perform advanced product repair, maintenance, installation, calibration, troubleshooting, commissioning, and integration services of Christie products.

•Serve as the technical authority during system design and tender stages, validating recommendations and ensuring alignment with strategic objectives.

•Support trade shows, events, and product demonstrations, ensuring equipment readiness and performance.

•Conduct site surveys to support project sales and maintain accurate service records, site reports, and project documentation on the server.

•Collect and analyze customer feedback on Christie and third-party systems, providing technical insights and recommendations when requested to support optimal system performance.

•Demonstrate Christie products to highlight unique selling points, ensure optimal performance, and confirm compatibility with customer sources.

•Represent Field Applications Engineering team in cross-functional discussions and support continuous improvement initiatives.

•Prepare or assist in creating technical documentation, reports, training materials, and customer technical communications.
 

 

• Field Engineer, 기술지원, 기술영업 등의 관련 경력 3년이상
• 영어 커뮤니케이션 가능자

 

•Degree in Electrical & Electronics Engineering, or equivalent field of study.

•Preferably in Audio and Video integration and engineering.

•Experience with professional A/V technologies, including AES3, SDI, HDMI.

•Experience troubleshooting AV equipment at the board level using software, error logs, and service manuals.

•Knowledge of audio signal processing, audio I/O implementation and audio calibration.

•Understanding of networking concepts, including TCP/IP, routing, and switching.

•Knowledge of digital products and related equipment such as PC hardware, setup, repair and installation.

•Experience collaborating with cross-functional teams and third-party service providers.

•Experience in ERP systems, JD Edwards preferred.