The Field Service Engineer (FSE) role is an excellent opportunity to join the team due to rapid business growth. The company is seeking a highly skilled and customer-focused FSE to provide on-site technical support for semiconductor test hardware and equipment.
The successful candidate will be responsible for installation, maintenance, troubleshooting, repair, and customer support activities related to probe cards, automatic test equipment (ATE) hardware, and associated test solutions. The work arrangement is hybrid.
Responsibilities
Equipment Installation & Maintenance
Install, commission, and support advanced semiconductor test hardware and equipment at customer sites
Perform preventive maintenance and scheduled servicing of precision ATE hardware
Conduct equipment health checks and ensure optimal system performance
Execute equipment upgrades, modifications, and component replacements as required
Operate equipment in accordance with manufacturer specifications and safety guidelines
Follow standard operating procedures and service documentation
Troubleshooting & Repair
Diagnose, troubleshoot, and repair complex ATE hardware systems
Conduct detailed fault isolation and root-cause analysis down to component level
Interpret circuit schematics, wiring diagrams, and technical drawings
Replace defective components and perform corrective maintenance activities
Perform bench-level soldering and rework activities where necessary
Minimise customer downtime through efficient problem resolution
Customer Support
Provide on-site and remote technical support to customers
Respond promptly to equipment breakdowns and urgent service requests
Build and maintain strong technical relationships with customer engineering teams
Deliver service reports and communicate findings to customers and internal stakeholders
Support customer acceptance testing and system qualification activities
Collaboration & Reporting
Work closely with Engineering, Application Engineering, Product Development, and Sales teams
Escalate complex technical issues and provide relevant diagnostic information
Maintain accurate service records, maintenance reports, and customer documentation
Contribute to continuous improvement initiatives and field service best practices
Requirements
Minimum HNC/HND, Associate Degree, or Bachelor’s Degree in Electrical, Electronics, Mechatronics, or a related engineering discipline
10+ years of experience in semiconductor test, electronics servicing, or related fields
Strong understanding of semiconductor technologies, ATE platforms, and electromechanical systems
Experience with equipment installation, maintenance, troubleshooting, and repair
Ability to interpret technical schematics and engineering drawings
Strong analytical and problem-solving skills
Experience working in customer-facing technical support environments
Bench soldering skills to IPC standards preferred
Strong communication and interpersonal skills
Proficiency in service documentation, reporting, and ERP systems
Ability to work independently with minimal supervision
Willingness to travel frequently within Korea and internationally as required
Benefits
Opportunity to join a fast-growing global semiconductor technology company
Direct exposure to leading semiconductor manufacturers and outsourced semiconductor assembly and test (OSAT) customers
Highly autonomous and flexible working environment
International collaboration with global engineering teams
Overseas training and development opportunities
Competitive compensation and benefits package
About the company
A leading company in advanced semiconductor test solutions. The company works with major customers worldwide, providing high-quality equipment and technology for testing semiconductors. Its team is dedicated to innovation, quality, and helping clients succeed in a fast-moving industry.